Terms and conditions of use

Chloris Tableware is a friendly company based in Epsom, Surrey and was established in 2014. We are dedicated to serving our customers worldwide with an excellent service that offers a personal and easy shopping experience. One that we hope brings you back to shop with us time and time again.

We would ask that all our customers take great care when placing their orders. Please ensure that all of your delivery details and product choice are correct at the time of your purchase. Chloris Tableware will not be held responsible for incorrect or non-delivery of goods due to customer error.

Incorrect details - please inform us immediately

If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However, we seek to process all orders in the shortest possible time frame so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and re-deliveries.

Faulty Goods

In accordance with the Sale of Goods Act 1979 (amended) In the case of goods being found faulty, the fault must be reported to Chloris Tableware no later than 7 days of the receipt of your order. We require a photograph or the return of the faulty item. A full refund will be offered for faulty goods after receiving returned goods intacted with full items we have shipped. Chloris Tableware will refund the reasonable return postage cost as well if required.

Incorrect or missing goods - please inform us within 7 days

Please contact us by phone or email within 7 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 7 days will invalidate your right to any refund or replacement.

Returns

Chloris will accept the return of goods within 14 days of receipt of your order. We request that all original packaging to be intact and the item unused allowing for the resale of the product.  Contact Customer Service if you need help with regards to the return.

All returns to:

Chloris Tableware

24 Leyfield Worcester Park

Surrey KT4 7LS United Kingdom

Refunds

A refund will be made to the customer on the faulti items if the item is faulty, along with the reasonable return postage cost. However, if the item was ordered incorrectly or simply unwanted, a refund will be issued on the unused item but the return postage will be the responsibility of the customer and will not be refunded by Chloris.

Unwanted Items

Please just get in touch and explain clearly which items you don't want, Our customer service team will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-salable condition.

Proof of breakages

Chloris Tableware reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Delivery

Chloris Tableware will send the customer an email when their goods have been dispatched. If you have any special requirements for the delivery i.e. leave with a neighbour, please be sure to add this to your order. A signature will be required for the delivery acceptance.

Chloris Tableware will deliver your UK based order within 2-3 working days if you choose the standard delivery service (2nd Class). If goods are ordered on a Friday after 2:00 pm and the next day option (1st Class) is chosen, then your goods will be delivered on the next working day which will be the Monday.

Shipping info

If you choose 2nd Class (incl. Free for orders over £50.00)

The delivery takes 3 to 5 days in general by Royal Mail. Upon receipt of a valid order you will receive an email confirmation with an order number and details of the items that you have ordered. You will receive an email confirming the order has been dispatched. Orders received over the weekend (after 2pm on Friday) will be dispatched the following Monday.
We may change the courier company depending upon weight and size of package. If you haven't received your order within 7 working days of dispatch, and haven't received a card advising of attempted delivery we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect. To find the contact details for your local Royal Mail sorting office please call 08457 740 740.

International and Rest of the World shipping

Extremely rarely, in the event of unusually heavy orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order.

Overseas Delivery

Deliveries to EU countries and most of rest of world will be approximately 5-7 working days but it may take longer.

Overseas delivery that we offer is the track service for any order as a standard except some specific countries where tracking is not available.  

The customer is liable for all local taxes and import duties that may be applied to their order.

Wrongly-entered delivery details

If you have entered delivery details incorrectly, we will help you arrange re-delivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange re-delivery to the correct address for payment of a further standard shipping charge.

Exempt Postcodes

For customers that live in the below postal areas please email us on info@chloristableware.com:

AB 31-38, 40-56

BT All Northern Ireland

HS All Outer Hebrides

IM All Isle of Man

IV 1-28. 30-32, 36, 40-49, 51-56, 63

KA 27,28

KW 1-17

PA 20-38, 41-49, 60-78

PH 4-44, 49,50

ZE All Shetland Isles

Any Channel Island inc GY, JE

Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service and keep you up to date with new products and special offers. The information we will collect includes: your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

In accordance with the law, you can if you wish check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. In the unlikely event that we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.